You are directed to the Silverlight site. If the system does not, you are prompted to upgrade. If a site requires version 3, it recognizes whether your system meets the requirement. The most common cause of this issue is that the Web site is using Silverlight 3 for its content. Your system has an earlier version of the plug-in and does not meet the Web site's requirements Now we can address the individual causes and resolutions. But we recommended that you run the latest version so that you can access Web sites that use the newest features and take advantage of the most recent product improvements. If you have an Intel Processor, all versions of Silverlight are supported. xxx and your processor type is a PowerPC, you have the correct version of the plug-in installed. If the version number that is displayed is 1.0. Note the version number that is displayed. To determine the version, click to select the file. Is there a file that is named ugin? If this file exists, the plug-in is installed. Note the processor type, speed, RAM, and operating system information, as some Web sites have specific requirements to view their content.ĭouble-click the hard drive icon on the desktop. On the Apple menu, select About this Mac. The browser is set to 'Run using Rosetta,' which will cause the computer to be identified incorrectly as a PowerPC-based Mac.īefore you determine how to address the issue, you should assess the current environment in which the software is running.

Your system has an earlier version of the plug-in and does not meet the requirements for the plug-in that the site is using. This behavior can occur for several reasons: When you try to access a Web site that requires Silverlight to display the content, you receive an error message that states that you have to install Silverlight.

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